Terms of Service

Effective Date: 25-08-2025

Welcome to SNOWCREST HARVEST. These Terms of Service govern your use of our website, products, and services. By accessing or purchasing from our website, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or services.

1. General Conditions

By using this website, you confirm that:

You are at least 18 years old or accessing the website under the supervision of a parent or legal guardian.
You will use the website only for lawful purposes.
The information you provide is accurate and complete.

We reserve the right to refuse service to anyone for any reason at any time.

2. Account Terms

If you create an account with us:

You are responsible for maintaining the confidentiality of your account information.
You are responsible for all activities conducted under your account.
You agree to provide current, accurate, and complete information.

We reserve the right to suspend or terminate accounts suspected of fraudulent, abusive, or unlawful activity.

3. Product Information & Descriptions

We strive to ensure that product descriptions, pricing, images, and availability are accurate.

However:

Product colors may vary slightly depending on screen settings.
Handmade or artisanal products may have natural variations.
Packaging may occasionally differ from displayed images.

We reserve the right to modify product information at any time without prior notice.

4. Pricing & Payment

All prices listed on the website are in Indian Rupees (INR) unless otherwise stated.

Prices may change without prior notice.

We accept payments through authorized third-party payment gateways and providers.

By placing an order, you authorize us to charge the selected payment method for:

Product cost
Shipping charges
Applicable taxes
Additional fees (if applicable)

We reserve the right to refuse or cancel transactions suspected of fraud or unauthorized activity.

5. Order Acceptance & Cancellation

Once an order is placed, you will receive an order confirmation email.

However, order confirmation does not guarantee acceptance of the order.

We reserve the right to:

Refuse or cancel orders
Limit quantities purchased
Cancel orders due to pricing errors, stock unavailability, or suspected fraud

If payment has already been processed for a canceled order, the applicable refund will be issued.

Customers may request order cancellations within [X HOURS] of placing the order by contacting [EMAIL ADDRESS].

6. Shipping & Delivery

Orders are processed within 4 hrs on working days . Order placed after 6:00 pm Saturday or on a Sunday will be processed on the next working day.

Estimated delivery timelines are provided for convenience only and may vary due to:

Courier delays
Weather conditions
Public holidays
Remote delivery locations
Operational disruptions

SNOWCREST HARVEST is not responsible for delays caused by third-party shipping providers.

Customers are responsible for providing accurate shipping information.

Additional charges may apply for re-delivery due to incorrect addresses.

7. Returns, Refunds & Exchanges

Returns and refunds are subject to our Return & Refund Policy.

Due to the nature of food and perishable products:

Certain items may not be eligible for return.
Opened, consumed, or improperly stored products may not qualify for refunds.

Customers must report damaged, defective, or incorrect items within 2 DAYS of delivery.

Approved refunds will be processed within 5-7 working days.

8. Prohibited Uses

You may not use this website:

For unlawful or fraudulent activities
To violate applicable laws or regulations
To distribute harmful software or malicious code
To infringe intellectual property rights
To harass, abuse, or harm others
To interfere with website security or operations

We reserve the right to terminate access for violations of these Terms.

9. Intellectual Property

All website content including:

logos,
branding,
product names,
text,
images,
graphics,
website design,
and digital content

is the property of SNOWCREST HARVEST and protected under applicable intellectual property laws.

Unauthorized use, reproduction, or distribution is prohibited.

10. Limitation of Liability

To the maximum extent permitted by law, [STORE NAME] shall not be liable for:

indirect or incidental damages,
loss of profits,
delivery delays,
website interruptions,
data loss,
or damages resulting from the use of our products or services.

Our total liability shall not exceed the amount paid for the relevant order.

11. Indemnification

You agree to indemnify and hold harmless SNOWCREST HARVEST, its owners, employees, affiliates, and service providers from any claims, liabilities, damages, or expenses arising from:

your use of the website,
violation of these Terms,
or infringement of any rights of another party.

12. Third-Party Services & Links

Our website may contain links to third-party websites or services.

We are not responsible for:

third-party content,
payment gateways,
external websites,
or third-party privacy practices.

Use of third-party services is at your own risk.

13. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our website, you consent to the collection and use of information as described in the Privacy Policy.

14. Governing Law & Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in KULLU, HIMACHAL PRADESH, India.

15. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice.

Changes become effective immediately upon posting on this page.

Continued use of the website after updates constitutes acceptance of the revised Terms.

16. Contact Information

For any questions regarding these Terms of Service, please contact:

SNOWCREST HARVEST OPC PVT LTD
Email: contact@snowcrestharvest.com
Phone: +91 7738641329
Address: nangabag, bandrol, kullu, himachal pradesh -175128