Refund policy

Return & Refund Policy

At Snowcrest Harvest, we take pride in crafting premium artisanal confectionery with care and attention to quality. If something isn’t right with your order, we’re here to help.

Returns Eligibility

To be eligible for a return, items must:

Be unused and in their original packaging
Be in the same condition as received
Include proof of purchase or order confirmation
make and share the video of opening the parcel.
Be requested within 2 days of delivery

Due to the perishable nature of our products, we may not be able to accept returns on certain food items unless they arrive damaged, defective, or incorrect.

Non-Returnable Items

The following items are non-returnable:

Opened or partially consumed products
Perishable food items
Customized or made-to-order products
Gift cards
Sale or clearance items
Products damaged due to improper storage after delivery

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective or incorrect, please contact us within 2 DAYS of delivery at +917738641329 or email : contact@snowcrestharvest.com.

Please include:

Your order number
Photos of the product and packaging,
video of unpacking the parcel.
A brief description of the issue.

We will review the issue and offer a replacement, exchange, store credit, or refund where applicable.

Return Process

To initiate a return, please email us at contact@snowcrestharvest.com with:

Your order number
Reason for return
Photos of the product
video of opening the parcel

If your return is approved, we will provide instructions for the return process.

Please do not send products back without prior authorization.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
Original shipping charges are non-refundable unless the error was on our side.

We recommend using a trackable shipping service for returns.

Refunds

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

Refunds will be processed to your original payment method within 5-7 working days.
Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.